Artwork should be emailed to us in the exact size you are requesting for print with .125 bleed space (1/8 of an inch). This gives your print job extra space to ensure no graphics or text being cut off during the cutting process.
All file formats must have a minimum of 300 dpi resolution. Print images need to be created at 300 dpi or there will be a substantial drop in the image quality.
For full-color print jobs, convert all RGB and Pantone spot colors to CMYK color mode. For black and white print jobs, use grayscale color mode (not CMYK or RGB)
We recommend no borders because shifts in the cutting process can cause borders to look uneven. However, if you insist on having borders, they should be at least 1/4” inside each cut line or 3/8 inside each bleed line.
Q: How do I submit an order?
A: For all orders placed online that require design, please thoroughly read item descriptions before checking out. After completing your purchase at check out, you will receive our Design Questions Form via email. Please answer each question and attach any text and images you would like included in your design. Graphic design/digital file proofs will be emailed to you within 2-4 business days from your payment being remitted and your completed Design Questions Form being emailed back to us. Your design order cannot begin until we receive this information. The more information you provide for your design, the more spot on your design will be! For print orders where artwork is provided by you, after checkout please email us your artwork directly at email@example.com.
Q: What are your provided artwork requirements?
A: For best printing results, provided artwork should be designed at 300dpi Resolution. Also your artwork should be emailed to us in the exact size you are requesting for print, plus .125 bleed space. This gives your print job extra space to ensure graphic or text not being cut off during the cutting process. Example: If you want a 4×6 Postcard printed your canvas size should be 4.125×6.125.
Q: I have a deadline, can you rush orders?
A: If your order has a deadline, you must contact us to confirm we can meet your requested time frame before placing your order. A Rush Fee will apply when requested service(s) are outside our standard turnaround time or depending on volume. The Rush Fee is $25 or 25% of the order, whichever is greater.
Q: What is your graphic design/digital files turnaround time?
A: Graphic design/digital file proofs will be emailed to you within 2-4 business days from your payment being remitted and your completed Design Questions Form being emailed back to us. Each graphic design comes with 3 revisions, after 3 revisions the cost is $35/hour. All delivered graphic design/digital file orders will be automatically closed after 72 hours if no revisions are received. Once files are approved and sent, no changes can be made without an additional art fee.
Q: What is your turnaround time and shipping policy?
A: For all online orders turnaround times depend on how complex your order is and how fast you approve the artwork. Please allow at least 7-10 business days after artwork is approved to receive products. For all in-store pick up orders, printing turnaround times are 2-4 business days after artwork is approved, although turnaround times may vary. We do offer next day printing service for all print-ready business card orders.
All online sales are final. No refunds will be given. If an item is missing from your package, you must contact us within 24 hours of receiving the package.
We are not liable for addresses entered incorrectly. You must double check that your address is accurate before submitting. If a package has been shipped to the wrong address that you provided, it is not our responsibility. In most cases when that happens, the shipping company will return the package to us. We will reship, however you must pay for any additional shipping charges due to your error.
Tracking numbers are automatically emailed to you. We are not responsible for lost, stolen, or damaged packages. We will not replace any items that are lost, stolen, or damaged. If you believe that your item has been lost, stolen, or if it is damaged, you can file an insurance claim by clicking here: https://www.usps.com/help/claims.htm
Q: What shipping company do you use?
A: We generally ship through USPS. Tracking numbers are provided at the time of shipment and emailed to you.
For any questions regarding shipping, email us directly at firstname.lastname@example.org